Your Customers Need YOU!

Your customers and business partners have more ways to contact you than ever before. Investing in these relationships begins with a sound customer contact strategy. This starts with a reliable and robust customer interaction system.

Your business objectives and your customers' expectations will determine the specific applications ideal for your system. We offer a variety of end-to-end solutions:

ACD design, implementation and support services ACD and multimedia reporting Universal contact routing and queuing Skills-based routing

Workforce management Quality monitoring and intelligent recording Remote agents IP contact centers

IP Contact Centers

Many companies are deploying strategies to migrate to VoIP. If you are doing so, it is important to support your contact center technologies and applications in the new environment as well. This will allow virtual contact centers to provide live customer service around the clock and around the world, while reducing operational expenses. Black Box can provide you with a migration path from traditional TDM to IP-based applications. An IP contact center often results in access to deeper labor-reduced resource costs and significant savings on network call charges.